A Small Credit Is Still A Credit

I have followed Woot for many years.  I’ve only bought a couple of things from there, but their ‘One Deal, One Day’ concept is great and has spawned many followers.

Occasionally they do a Woot Off, which is a day long (sometimes multiple days) of selling the ‘unsold’ inventory of various products throughout the day.

Last month, they did a Woot Off and I was checking in when I saw something that caught my eye.  A 2-pack of lawn sprinklers.  Occasionally, I’ll have areas of the grass that I want to spot water, so I keep a lawn sprinkler handy.  The sprinkler I’d bought last year had recently broke so I was in the market for a new one.  I also knew that I’d be overseeding my grass, which would require some additional watering.

The price was unbeatable: $1.49 for a two pack.  They charge $5 flat shipping and you can by up to three units of each item during a Woot Off.

Looking at the price, it was a no brainer, and it actually made sense to me to buy all three units, which would net me six sprinklers.  The way I looked at it, I could daisy chain at least a couple of them together if I had larger areas I wanted to water, plus they were small and cheap enough that having some spares on hand would be a great idea.  Even at $9.47 for the total order, that was probably cheaper than going to the hardware store and buying just one.

I purchased them and they arrived a few days later.

I used them with my overseeding project, so I took the opportunity to check them all.  Five worked perfectly, but one did not water at all.  The pressure was getting to the sprinkler, but no water was coming out.  I checked everything and could not get it to work.

I contacted Woot and they are giving me a refund of $0.75, which is the cost of one sprinkler in a two pack.  I know it’s only $0.75 and a lot of people probably wouldn’t have bothered, but the way I look at it, I only got five sprinklers, and even though they were dirt cheap, I still didn’t feel like I should have to pay for the sixth.

Maybe this takes me officially into the territory of being ‘cheap’ but if that’s the case, I don’t mind!  If I see a penny on the ground, I pick that up.  Even a small amount of money is still money!

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1 thought on “A Small Credit Is Still A Credit

  1. I work at a manufacturing company and one of the ways we track product quality is through returns.

    I often do the same type of thing, and not because I'm cheap, but it's really to inform the company's that "hey, your product has a 15% failure rate".

    I hate product quality issues and even if it's a $3 squirtgun (those have about a 50% failure rate by the way) I'll still return it.

    Consider what you're doing a public service to all the other consumers who don't bother complaining. If it's not worth it to you to return the product, the company a) probably doesn't know there is an issue and b)won't fix it on future models.

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