Will You Tip Your Uber Driver Now?

Finally, after a lot of battling, Uber will add a feature to allow you to tip your Uber driver.  This has never been built in, and it’s left a lot of confusion and hard feelings.  Many passengers are confused as to whether tips are acceptable.

No Tipping Confusion

With Uber you can do everything from your phone.  You arrange your ride, set your drop off location, pick your type of car, and pay.  So, if everything is self-inclusive but there’s no tip, many think that tipping isn’t encouraged.  I know that on our first rides, we assumed that there was no tipping allowed.  So, we never did.

Then, after the lack of tipping started getting attention, we realized we may have been making a mistake.  In fact, it could have even affected our passenger rating.  Yes, with Uber both the driver and passenger rate each other.

Even once we realized that tipping was allowed, it was still confusing in many ways.  Since you couldn’t do it through the app, you have to leave cash.  Some people don’t carry cash.  Or, if you do you might have larger bills.  (I don’t know, is it OK to ask the driver to make change for a tip?)

Case in point: When we took our Florida trip this past spring, we used Uber to fill our driving needs.  We always tipped, except the one time when both of us left our cash in the condo, and we couldn’t tip the driver.  What made it worse is that she was probably the best driver we had out of all those on the trip.

So, it’ll be nice to eliminate the confusion.

No More Hard Feelings

Drivers started to get a little annoyed by the no tipping feature.  The issue was brought to light by drivers, which is what got it media attention in the first place.  I know a lot of drivers work both Lyft and Uber, so when Lyft added the option to tip, it probably made it less favorable for many drivers to continue with Uber.

I know that Uber has been in the news with a lot of negative publicity lately.  So much so that their founder and CEO resigned.

Hopefully this starts turning things around.  I would think that whether things go good or bad has to do a lot with drivers.  Better paid drivers seems to mean happier drivers.  So, hopefully it’s a start.

Readers, do you Uber?  Will you be using the tip feature? Have you tipped previously?  Let me know your thoughts on the whole matter in the comments below.  Thanks for reading.

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How To Complain And Get Results

We get new laptops at work about every 3-4 years.  I’ve had my current laptop for around a year and a half, and have hated it every single day.  The main reason was simple: It was slower than my last one.  Just about everything took forever.  Finally, I had enough and I mentioned it to one of the techs, and he advised that I should put in a request for a small upgrade and that it would take care of it.  He was right!  I now have a much better functioning laptop, all because I realized how to complain and get results.

Know Who To Talk To

The tech is a pro.  He takes care of two buildings and knows just about everything that everybody has and what they need.  I admire him because, back when I was a tech, I tried to be the same way.  Recognizing that he was knowledgeable was key.

Know How To Complain With Specifics

When I talked to the tech, I didn’t just say it was slow.  I pointed out that it was slower than the last one I had, which they took away because it was time to retire.  Understanding that technology means you’re supposed to get faster equipment, not slower, helped make the point.

Understand The Response

I used to be very technical, but have lost a lot of my expertise in this area.  Still, when he rattled off the things that I would need (a memory upgrade, a new hard drive, and a 64-bit version of Windows), I knew what these things were. mb-2016-04-success I knew how they would help.  Many people that don’t understand the potential fixes will assume that what’s being proposed will work, when it may not.  With my understanding, I knew there was a strong likelihood of success.

Justify Any Costs

The upgrades that were proposed weren’t outrageously expensive (around $150) but still had to be approved by my manager.  Funds are tight, especially around the end of the year, so I asked for the authorization and explained why it would help.  The request was approved.

Follow Up

Many people miss this one, but it’s important.  After the upgrade was complete and my computer was returned to me (much faster), I thanked the tech.  I made sure to thank him both for the recommendation as well as the work.  I would not have gotten what I needed without both.  This is important because there will certainly come a time when I’ll need his expertise or service again.  Why not stay on his good side?

In short, this was a fairly simple request.  It worked out, all because I made sure to complain to the right person about the right things.  If you have a complaint, make sure you take a little time to think about your complaint.  It might just increase your chances of a successful resolution!

Readers, when have you complained, and how did it go?  Do you have any experiences, tips, or tricks to improve your chances of getting what you want?  Please share in the comments below.

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The Importance Of Positive Messages

I read a post by Eliza at Happy Simple Life and it absolutely made my day.  She talked about her ‘happy file’ that she started years ago.  Whenever she gets a thank you note or a nice message from a friend or something else that expresses a positive thought from someone else, she puts in her file.  She’s been doing it for years and her file is getting full!

I have never done this, and I imagine most people haven’t, but I have to say that I think it’s a pretty amazing idea.  Think about it.  Anytime you get discouraged or overwhelmed or when you start feeling sorry for yourself or feeling mb-2015-01smilelike you’re unappreciated or maybe even under qualified, guess what?  You have a whole bunch of history that can tell you otherwise.

I can’t imagine any better way to pull you out of a funk than looking back and seeing the different messages that have come your way.

The Fourth Grade Gold Star

Feeling good about yourself is really important.  Want an example of how I know?  I can think back to my fourth grade class.  If my math is right, that was around 32 years ago.  I really liked my teacher and it was one of the better years of my elementary schooling.

Now here’s a memory: One day, I was just killing it with everything goin my way.  I answered questions right, I volunteered to do stuff around the class, I did really good on all the class work, and I didn’t get into any trouble at all (a big thing for me back then if you can believe it *lol*).  Long story short, I was just ‘on’.

At the end of the day, she put a little envelope on my desk and when I looked at it, she’d written a little note for me to take home to my parents.  It was simple, and said that I had a great day in class today, and had a gold star.

That note, that one simple thing, became one of my prized possessions.  Even years later, when I’d come across it, the amount of pride I felt was awesome.

As I’m pretty sure I still have it, I know that if I were to pull it out, that it would still make me feel good, 32 years later.

So just imagine how great a whole bunch of those would make you feel.

Side note: I often wonder if I truly did realize that I was having a good day, or if the positive experience of the note re-shaped my memory over time.  It’s funny how the mind works.  Either way, it ended up being a great day.

Readers, do you do anything like Eliza to keep track of the positive experiences, whether it be at work or with friends or with love?  Please share your thoughts in the comments below.

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Before Keeping Up With Them, Ask Who Are Your Joneses?

Keeping up with the Joneses.  We’ve all heard it.  We know what it means.  Hopefully we don’t do it.

Keeping Up With The Joneses: Who Are Your Joneses, Anyway?

But, since most people that you start comparing yourself to probably aren’t actually named Jones (though, some might be), I wonder who your Joneses are.  Meaning, who are the people that, when you see them, make you want to ‘keep up’?

For me, I don’t have actual people, but the people who fall into these groups are definitely my triggers.

People who build brand new houses

People who build brand new homes always bring a tweak of jealousy. What about for you? Who are your Joneses?

I remember when my parents went through the process of building a new home back in the late 1980’s.  Although even then I knew that it was a stressful process (I remember more than story of my dad getting into near-shouting matches with the builder), it was fascinating to me to see ideas on paper and a piece of land get transformed into a home, and was something I wanted to do someday.  So far, I haven’t had the opportunity, so when I see people that are going through that process, it definitely strikes a chord.

People who remodel their kitchens

I’ve never had a granite countertop in any place where I’ve lived.  It’s been all laminiate counters for me.  Our home has a decent enough kitchen, but it is a late-1990’s kitchen that was, even then, fitted with the basics.  It’s functional but it’s nothing fancy. Although we’ve replaced the sinks, faucets, and dishwasher, it’s still very much a basic 1990’s kitchen.  Although we have no plans to replace it, I have to admit, when I see the photos on Facebook and such of people that do a kitchen remodel, I ‘want one’!

For me, these are the big groups that bring out the most longing, even if it is fleeting (which it is).  It doesn’t bring out the desire to go out and build a new house or start a new project, but more the thought process of ‘if only….’.  Eventually I realize that we have a great house and, compared to many I’ve seen, our kitchen is just fine.

So, just curious, readers, who are your Joneses, and to what level does it strike you?  How do you go about moving on when your trigger points bring out that feeling?  

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