My wife usually takes care of the grocery shopping. On days when she does the shopping, I always come home and asked to see the bill.
It's not because I'm checking up on her or that I'm questioning any of her choices, it's just I have a pretty good eye for spotting errors.
And you'd be surprised how often I find them.
Just last week, I found a whopper that, had I not taken a look, would have cost us $14.
The Bill Seems High
My wife was talking about the grocery trip and how everything went (most notably, a worker from behind the deli counter offered my kids free ice cream…yum), when she commented that “the bill seemed pretty high”.
At $66, it was actually lower than usual, but it was also a smaller trip than most weeks, as they weren't having great sales on many items we often stock up on, and we didn't buy any meat or other ‘high priced' items.
She showed me the bill, and I started looking through line by line when I noticed a line for $14 for cherries.
I incredulously asked her, “You spent $14 buying three-and-a-half pounds of cherries?” We don't usually buy cherries, even when they're on sale, so this seemed crazy.
She ripped the receipt from my hand, looked, and said “No, I didn't buy any cherries at all!”
What Fruit Most Closely Resembles A Cherry?
She started looking through the rest of the bill and noticed that there was no charge for another item that she had indeed purchased.
What fruit is small and red and could probably be mistaken for cherries by a rushed cashier?
Red grapes were on sale for $0.99 per pound. The cashier gave a quick glance, entered in the code for what he thought it looked like, and moved on.
My wife called the store (Meijer) and explained what had happened. The person answering the phone apologized, gave my wife his or her name and logged it in a book, so that my wife can just go in, take the receipt, and get a refund.
The best part is that they said that they wouldn't just give the difference, but that they'll give us a refund for the full line item.
So, not only do we get the mistake corrected, we'll also end up with free grapes.
All because we took the time to look through our bill.
Quite Frequent Though Less Costly
You might be wondering how often we find mistakes. I'd say at least once per month. Sometimes I'll find that something appeared twice, only to find out that we only got one. The dreaded double bar code scan.
Other times, we might find a missed store promotion that did not get applied, even though we purchased everything exactly as required.
Rarely does it work out anywhere near $14. Usually it's a mistake of a few dollars. I believe that the mistakes are honest mistakes. I don't think the cashiers have any interest in trying to overcharge or double charge. I just think that most of the time they are going so fast trying to get through the many customers as quickly as possible that they make mistakes.
It's our job as customers to make sure that we check for mistakes. Ideally, we'd be able to catch the mistakes as they're being rung up, so that my wife would have noticed the charge when the cashier entered it, but with two small children to manage, it's not always possible.
So, if you can't check in the store, make sure to check when you get home, otherwise it's not the store making the mistake, it's you!
Readers, what mistakes have you caught on your grocery or other store receipts?