This past Saturday, we had a family wedding to go to. It was a late morning wedding and was about a two and a half hour drive. As such, I didn’t have time to make my normal morning coffee, so we decided to grab some coffee at the nearby Speedway where we had to gas up anyways.
I rarely buy coffee but I’ve really enjoyed Speedway coffee in the past so I was looking forward to enjoying a cup during the road trip.
However, this was not meant to be today! My wife got the coffee while I gassed up. She came out and we set off. About fifteen minutes into the trip, I decided to take a sip. I figured after fifteen minutes, it would definitely be cool enough even though it was in a Styrofoam cup.
The coffee was HOT! Not just a little bit hot but we’re talking tongue burning hot. So hot that if it had been accidentally spilled, it would have probably burned me, bringing back memories of the infamous McDonald’s hot coffee lawsuit of the mid-1990’s. Luckily, I didn’t take but a couple of drops in my mouth as I’m always leery of the temperature of hot drinks, and I didn’t spill, so no lawsuits for me.
Still, I got HOT myself and not from the coffee. I was fuming mad.
The coffee was so hot that I knew, even if it was able to cool off, that it would most likely be disgusting. See, I’m not a coffee snob by any means, but my biggest pet peeve is coffee that is warmed up so much that it gets scalded. I knew that’s exactly what happened here.
It took over an hour of driving before I was able to even sip it. And, sure enough, it had been scalded. Yuck! I managed about half of it just so I could get my caffeine fix, but couldn’t stomach anymore.
I wrote Speedway an e-mail letting them know of my bad experience. They replied back saying that they’re “looking into it”. I’m not hoping for anything more than a coupon to replace the cup of coffee that was so bad, and maybe a note to the manager of the store instructing them to dial down the temperature on the coffee pot warmers.
I have no idea if I’ll hear from them but if I do, I’ll keep you posted!
UPDATE: Speedway responded to my complaint in quick fashion and made a great gesture to ensure that they keep me as a happy customer.