We had an interesting situation pop up last week that I thought I would share in relations to Amazon’s price change policy. In 2008, Amazon stopped issuing adjustments if the price of an item went down after you had purchased it. From Consumerist:
Only orders placed before September 1, 2008 are eligible for a price difference refund under the Post-Order Price Guarantee policy. As of September 1, 2008 we are no longer offering discounts if prices change on our website after you make a purchase.
It’s been quite a few years, but I do recall requesting a refund and getting one if the price went down within a few days of placing an order.
When they changed the policy, I sort of understood why. Amazon changes prices all the time based on demand for an item, as well as supply that they have available, and I would imagine that competitor pricing is also taken into account. As technology has advanced, all of these variables can be tracked and likely adjusted by computers. Responding to price adjustment requests requires a human to review and issue the refund, which sort of defeats the purpose of maximizing their use of technology, which is one reason Amazon has been able to grow to the levels that they have.