Can You Get An Adjustment From Amazon If The Price Goes Down?

mb-201311policyWe had an interesting situation pop up last week that I thought I would share in relations to Amazon’s price change policy.  In 2008, Amazon stopped issuing adjustments if the price of an item went down after you had purchased it.  From Consumerist:

Only orders placed before September 1, 2008 are eligible for a price difference refund under the Post-Order Price Guarantee policy. As of September 1, 2008 we are no longer offering discounts if prices change on our website after you make a purchase.

It’s been quite a few years, but I do recall requesting a refund and getting one if the price went down within a few days of placing an order.

When they changed the policy, I sort of understood why.  Amazon changes prices all the time based on demand for an item, as well as supply that they have available, and I would imagine that competitor pricing is also taken into account. As technology has advanced, all of these variables can be tracked and likely adjusted by computers.  Responding to price adjustment requests requires a human to review and issue the refund, which sort of defeats the purpose of maximizing their use of technology, which is one reason Amazon has been able to grow to the levels that they have.

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Is Amazon Prime Worth The Cost?

I’ve been a member of the Amazon Mom program for over a year now.  This has been a great savings boost to us, as we got 30% off diapers and other baby supplies, as well as a year free of Amazon Prime shipping benefits.

The free year of Prime just came to an end for us.  We still get to enjoy the discounted diapers and baby supplies, though they’ve recently cut it back to a 20% savings (hint: items that you subscribe too have stayed at the 30% off level, and I’ve been told that you can activate ‘dormant’ subscriptions, change diaper sizes, and those will maintain the 30% savings threshold as well, but your mileage may vary).  What we will no longer get is free two-day shipping on just about any item sold by Amazon.

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What’s The Latest With Amazon Mom?

It’s been a year since Amazon introduced their Amazon Mom program, where you got an extra 15% off baby items, including the biggest baby item expense of all: diapers!

I signed up a few weeks after the program was introduced and it has been an absolute lifesaver.  I’m curious, though, if anybody that signed up from the get-go knows what Amazon might be doing.

The initial sign-up granted you three months of the extra 15% off items in the subscribe-and-save program (which granted you 15% off to begin with, for a total of 30% off), as well as free Prime benefits so that you could enjoy free 2-day shipping on many items.   You could extend that for up to a full year by making regular purchases in the baby store.  This means that you could earn up to a full year of benefits.

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Is Amazon Getting Pinched On Shipping Costs?

One of the things that Amazon has been known for is free shipping on most orders over $25, or for all orders if you’re a Prime member.  It’s one of the things that set them apart, but I wonder how long it can last without being eliminated or changed in some form.

I ask because I’ve noticed a change in our shipping carriers that has to be a money-saving measure.

Previously, nearly every order we placed with Amazon was fulfilled by UPS.  In the last few months, though, I’ve noticed that they were fulfilled by ‘PRESTIGE’.

Prestige?

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Save Money On Amazon By Watching Price History

The other day I was doing some shopping.  There was something that I needed and Amazon is the cheapest I could find it.

I was all set to purchase the item, but I had a nagging feeling that the price was still a bit too high.

I had heard that there were some sites that you could use to track Amazon price history, so I used Google to find ‘Amazon price history’ and the first option was for a site https://camelcamelcamel.com/

I was able to check the price history, and find that I was, indeed, paying the highest recorded price for the item that I had entered.

Something on the right hand side of the page caught my eye.  It indicated that you could actually install an add-on onto my browser (Firefox) that would provide you the ability to pull information automatically, without having to navigate to a separate site.

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Amazon Customer Service Gets Five Stars Once Again!

I’ve talked a few times about how much I love Amazon.  There’s a good reason (actually many of them) that, whenever I look to make a purchase online, Amazon is always the first place I look.  While sometimes I do end up shopping elsewhere, usually for price, availability or otherwise, Amazon definitely gets a majority of our online business.

They came through yet again recently.

Last year, we bought a magazine subscription as a gift with a promo that Amazon was running that made it very cheap.  Everything went great.

A couple of months ago, I got an e-mail stating that, because I had purchased magazines from Amazon, that they were issuing a $5 promo code to be used anywhere on the site.

I thought that was pretty cool.

But, when I looked into the e-mail, I could tell that something was most likely wrong.  The promo code issued was ‘testing’.  Still, I gave it a try but sure enough, it was an invalid code.  I didn’t complain about it, but filed it away thinking that they’d probably get it right before I had a chance to get to it.

Sure enough, a couple of days later they sent an “Oops” e-mail, this time issuing an actual code.  It looked legit, so I kept it.

I made a couple of purchases in the mean time but actually sort of forgot about it until I was cleaning out my inbox and remembered.

I went to use it on a purchase and was disappointed to see that it came up as an ‘expired promotional code’.

I went back and read the e-mail and also clicked on the link that was provided that outlined the terms of usage.  Nowhere in there did it say anything about it being time sensitive or that it had to be used within xx number of days.  Since it was only about five weeks from when I got the e-mail, I figured it was worth a shout to their customer service e-mail to see if they would re-issue it, or if I had missed some fine print that made it clear it was supposed to have been used by the time I tried.

I outlined the situation pretty much as I just did, and within 48 hours I got a response.  They apologized for the situation, and indicated that they were issuing a $10 credit on my account, for which I didn’t have to enter a code and would not expire.

So, not only did they re-issue the $5 credit, they doubled it!

How awesome is that?!?

Way to go, Amazon.  Once again!