Sprint Protects Itself From Fraud But Customers Are On Their Own

On the surface, it would seem crazy for someone to write a post complaining about having a $556 credit balance on your cell phone bill, but that’s exactly what I’m about to do.  See, I have a $556 balance on our Sprint account and I am not at all happy about it.

A suspicious text message that was all too real

mb-cellphone201302My wife has the primary line on our Sprint account, and she called me up one day to tell me that she had gotten a text message saying that it was from Sprint indicating that they had detected a potential fraudulent activity on our account and gave a number to call back.  She passed along the number asking me to see if it was real and to handle the situation.

I did a reverse search on the number and found that it was in fact a real number tied back to Sprint’s Fraud department.  I called the number and passed along the information we had received on the text, and they pulled up our account.

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