If You Hate Your Bank Then I Have Bad News For You

I read a lot of other personal finance blogs, as I think getting different voices, opinions and thoughts on various items is great.  I have quite a few (see my blog roll) that I love and others that I read in passing.  One topic I see time and again are posts that tie back to complaints about banks.

Bank of America seems to take the brunt of bloggers ire, but it seems like many banks catch the rancor.  The complaints seem to boil down to a few common themes:

  • High fees
  • Poor customer service
  • Complaints about banks having taken bailout money

Read moreIf You Hate Your Bank Then I Have Bad News For You

Great Products Plus Great Customer Service Equals A Resounding Success

It’s so much easier to write a blog entry about a complaint than it is to share a good story, but when a company steps up to address a problem in a way that thoroughly satisfies a customer, they deserve to hear the kudos associated with that.  Today’s story is about North Face.

I fought North Face for a long time.  It seemed everybody I knew or didn’t know was wearing a North Face jacket.  For years, I was willing to stick it out with knock offs, figuring I was wiser and more financially responsible than anybody who would have wasted their money on those coats.

Then I tried one one.  My wife got me in a moment of weakness and handed me this ‘winter coat’ that was half the thickness of the one I was used to wearing.  I wondered how this could keep anybody warm.  Then, I put it on and was instantly to the point where I almost passed out from the immediate warmth.

Read moreGreat Products Plus Great Customer Service Equals A Resounding Success

WalMart: Save A Few Pennies, Waste A Lot Of Time

The night before a recent camping trip, there were a couple of last minute things I wanted to get.  You’ll find out in an upcoming post, but one of the things that jumped out that I really wanted was an awning stabilizer kit.

I knew that Wal Mart had these, so I set off to the store right after the kids went to bed.

I figured it’d be a quick trip.

Man, I forgot all about what Wal Mart stands for.

Yes, you might pay less.  But, it WILL take you twice as long.

For some reason, the WalMart by our house prides itself on long lines.  I’m not sure why, but you can never get to a register without waiting at least 15 minutes.  No matter what time of day, that’s the story.

Read moreWalMart: Save A Few Pennies, Waste A Lot Of Time

A Tale Of Two Customer Service Experiences

I believe that customer loyalty is something that should not be given lightly by consumers, but should be cherished by a business when it is rewarded.  A loyal customer is not only to give repeat business time and again, they will likely tell friends, family, and even complete strangers to go do business with the place that they have grown to love so much.

With this said, I thought it was worth it to share stories about two businesses which have had our loyalty for years, but with dramatically different outcomes.

Diamonds are a girl’s best friend…and so was this jewelry store….

While we’ve shopped at other jewelry stores, Store “J” has always been our go-to store of choice for our jewelry needs.  We don’t buy that much jewelry, but when we do, Store “J” is always given our first look and has ended up with probably 90% or more of our jewelry purchases.

Read moreA Tale Of Two Customer Service Experiences