Thumbs Up Or Thumbs Down: I’ll Be The Judge

I figured I’d start off a new week and a new month by compiling a few experiences with various companies, departments, or industries that have given me a favorable or unfavorable experience.  I’d love to hear any stand out experiences, positive or negative, in the comments.

Without further ado:

  1. Citi Cards – My wife and I both use the Citi Dividends card for a cash back card.  I check our balances nearly every day so that I can keep on top of our balances and make sure that we’re in line.  As such, I can honestly say that there’s probably not a website that I hate more than Citi’s.  At least once a month the account access is simply unavailable.  Many times it won’t load without presenting an annoying offer, but the button to say ‘No thanks’ doesn’t appear.  I have to ‘find’ where it is by looking to see when my cursor changes.  Now they’ve added insult to injury and they present offers that prevent you from logging out when you’re done.  Yep, that’s secure.  If it wasn’t for the fact that American Express is still not universally accepted, I would cancel them simply for their awful website.  THUMBS DOWN.
  2. Red Robin – My wife and son both have birthday’s in the month of May.  Everybody in the family loves Red Robin, though we usually only go when we have some sort of mb-2014-06thumbsupcoupon or freebie, because while the food is good, I find it’s overpriced.  Red Robin offers free birthday burgers during the month of your birthday, so we always go during May.  My wife let me know that we’d never gotten an e-mail for my son’s (that’s how they distribute kids freebies).  I contacted them through Facebook and they re-sent it within an hour.  On top of it, the service at our location was excellent.  THUMBS UP.
  3. Job recruiters – When my cell phone rings during the day, I always ignore it if it’s an out of state number, but if it’s a local number, I usually answer, even if I don’t recognize it.  I may have to change that, as I’ve been getting more and more calls from job recruiters, who don’t seem to understand that my slightly abrupt answering of their questions is BECAUSE I’M AT WORK. And the kicker is that they all have my e-mail address, but they only send an e-mail after the phone call.  Argh!  THUMBS DOWN.
  4. Vera Bradley – A while back, my wife hinted that they were running a deal on a beach bag plus a pair of flip flops.  I decided to order it for her to give as a later gift.  My sister-in-law wanted one as well, so I placed the order for both, and added the embroidery of their initials to both.  The bags came in and because of the wait between when I ordered it and when I gave the stuff to my wife, neither bag was inspected closely.  My sister-in-law noticed an imperfection on her bag.  She called, and they immediately offered to send a new one, and said it would take around two weeks.  Two days later the bag, with new embroidery, showed up!  Awesome customer service.  THUMBS UP.
  5. Meijer – We do our local shopping here, and have a favorite store that’s actually not the closest one.  We had a string of incidents that really bothered us, including getting double charged for two items on the same order by a cashier that was rude to my wife, getting dairy that was expired long before the stamped date, and other problems with expiration dates.  I wrote them a long e-mail and got a call from the store director who apologized for each of the problems, addressed every concern individually, and offered us a $20 gift card with the promise to take our issues into consideration for how things were handled.  THUMBS DOWN followed by a THUMBS UP.
  6. State of Michigan – Every government has things that make you shake your head, but our road situation and funding takes the cake.  Michigan pays one of the highest per gallon gas taxes in the country.  So you’d think that we would put a high amount of funding into our roads and probably think that we have good roads, right?  Wrong!  We are at or near dead last in road condition, and spend in the bottom 20% per mile of road in the country.  All because Michigan takes the sales tax portion of gas purchases and puts them into the general fund.  Most states allocate both the dedicated gas tax and sales tax on gas purchases toward roads.  They’re looking at increasing the funding, but it’s too little, too late, and they have no plans to change the way the sales tax portion is handled.  Government at it’s dumbest.  THUMBS DOWN.
  7. L&L Tree and Landscaping – These guys are local so most won’t even use them (in fact, I didn’t use them) but these jokers still hit a nerve.  My neighbor had a dead tree and used them to have it removed.  They had quite a few cars from workers, trucks, and the chipper and the like, so they were parked in front of my house.  Which isn’t a problem, except after they pulled away, there were two giant oil stains in the street, almost the size of a dinner plate.  I can’t stand oil stains in my driveway and while the street isn’t mind, it still looks awful.  I called and explained the situation and asked them to look at it, and while they said they would, they also said that nobody else has ever complained, and didn’t seem too concerned.  The funny part is that they’d left a flier on my door looking for business which is what clued me in on who had left the mess.  THUMBS DOWN.

Any thumbs up or thumbs down stories to share?  I always love reading a good one.

11 thoughts on “Thumbs Up Or Thumbs Down: I’ll Be The Judge”

  1. We rented a tent for a party recently. The owner said that the sides were easily detachable (true), and that we could have sides with or without “windows.” And although we ordered the sides with windows, the tent was delivered with sides without windows. The employees that set the tent up called and the owner said he was looking to locate his sides with windows, and would have them delivered when he found them. He also forgot to pack the truck with the sandbags that attach to the sides to keep them from blowing all over. he said the sandbags would be delivered with the new sides. Neither ever showed up. THUMBS DOWN!

  2. I have to agree with you on the Citicards website, their site stinks! Thankfully, I don’t use our card very much so I don’t have to visit their website often. As for thumbs up, thumbs down – it’s the last week of school before I get a two week vacation, so thumbs up on that! And that’s all I can really focus on this week. 🙂

  3. I can second the Citi Cards issues you have. I opened my first and second cards with them. I’ve had both accounts for close to 20 years. I was late 1 time on the one card and they refused to waive the late fee. One time in close to 20 years and they can’t give me the courtesy of waiving the $35?

    I complained up the chain of command and no one would remove it. So I told them to stick it and closed my account. I then vented on Twitter and within minutes, had a direct message from someone higher up. When I called them, they apologized profusely and would have waived the fee if I hadn’t closed my account. I still have the other card, simply for the credit history, but I never use it.

  4. I’m hoping that now that the budget is in surplus Michigan will start putting more money into the roads, I totally agree with you, our roads are atrocious, especially after this brutal winter we just had.

    I have shopped at Meijer forever and have rarely had an issue. I love the place, Ours has several of the full line U-Scans and we use those when we get groceries. They’ve had the so long I can’t remember the last time I went to a checkout lane with a human.

    • I always use the U-Scan for small orders but for larger orders I’ve found they’re more of a hassle. We buy a lot of produce and with the uScan, it’s inevitable that it will have some sort of issue, either weighing it or once you put it over in the area they want you to after you scan.

  5. We had a great thumbs-up experience with Target this past weekend. My son slipped and fell while doing some Spiderman spin kicks as only a 6 year old can do. He busted his lip on the floor and knocked out his first loose tooth. The manager got him some ice and bought all four of our kids icees. She didn’t have to do that (Target was not at fault in the incident) and I was really impressed at her attention to our bloody situation.

    • That’s great that they took good care of you and your son. I imagine that when they see blood, regardless of whether they’re at fault or not, they try to act quickly, if for no other reason than I’m sure other customers wouldn’t start spreading misinformation or ending their trip.

  6. Comcast – Thumbs down

    If I didn’t need the internet I would drop cable companies all together. I’ve never been happy with a single one of them. It’s like in order to be in that type of business you have to have the worst customer service ever and charge as much as possible for every little thing. Oh, you wanted to cancel your service that’s a $5 charge to change your account…. I hate them so much.

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